Return and Refund Policy

Last updated: September 22, 2026

This Return and Refund Policy explains the return, withdrawal and refund procedures for purchases made through opmxd.shop.

The online store is operated by PINK DIGITAL LIMITED.

1. Company Information

PINK DIGITAL LIMITED
Company Registration Number: 8325064
Registered Address: 33 Teal Crescent, Beach Haven, 0626, New Zealand
Email: support@opmxd.shop
Telephone: +64 21 440 592
Website: opmxd.shop

2. 14-Day Right of Withdrawal

If you are a consumer in Germany, Austria, or another country where the applicable consumer protection laws provide a statutory right of withdrawal, you generally have the right to withdraw from an eligible purchase within 14 days without giving a reason.

The withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, receives the goods.

To exercise your right of withdrawal, please contact us at:

Email: support@opmxd.shop
Telephone: +64 21 440 592

Please provide your name, order number and a clear statement that you wish to withdraw from the purchase.

You may use a withdrawal form where applicable, but this is not mandatory.

3. Voluntary 30-Day Return Policy

In addition to any statutory rights available to you, we offer a 30-day voluntary return period for eligible products.

You may request a return within 30 days after receiving your order.

To qualify for a return under our voluntary return policy, the product should generally:

• Be in the condition in which it was received;

• Be unused or only inspected to the extent reasonably necessary;

• Include the original accessories and components supplied with the product; and

• Be accompanied by proof of purchase or the relevant order information.

This voluntary return policy does not limit or replace any statutory consumer rights available under applicable law.

4. How to Request a Return

Before returning a product, please contact us at support@opmxd.shop.

Please include:

• Your full name;

• Your order number;

• The product you wish to return; and

• The reason for the return, where applicable.

We will provide you with the appropriate return instructions and, where necessary, the applicable return address.

Please do not send a return to an address without first contacting us, as the appropriate return location may depend on the product and order.

5. Return Shipping Costs

If you exercise a statutory right of withdrawal, you may be responsible for the direct cost of returning the goods unless applicable law requires otherwise or we have agreed to cover those costs.

If the product is defective, damaged, incorrect, or otherwise does not conform to the order, we will handle the matter in accordance with applicable consumer protection law and will cover reasonable return shipping costs where required.

Please contact us before arranging the return of a defective, damaged or incorrect product.

6. Damaged, Defective or Incorrect Products

Please inspect your order after delivery.

If you receive a product that is damaged, defective, incomplete or different from what you ordered, please contact us at support@opmxd.shop as soon as reasonably possible.

Please provide your order number and, where appropriate, photographs or other information that helps us identify the issue.

Depending on the circumstances and your applicable statutory rights, an appropriate remedy may include repair, replacement, price reduction or refund.

Nothing in this policy limits your statutory rights regarding defective or non-conforming goods.

7. Exceptions and Non-Returnable Items

Certain products may be excluded from the statutory right of withdrawal where an exception permitted by applicable law applies.

Examples may include:

• Goods made to the consumer's specifications or clearly personalized;

• Sealed goods that are not suitable for return for health protection or hygiene reasons if the seal has been removed after delivery;

• Goods that, by their nature, become inseparably mixed with other items after delivery; and

• Other products for which an applicable legal exception to the right of withdrawal exists.

If you are unsure whether a product can be returned, please contact us before sending it back.

8. Refunds

Once we receive and process an eligible return, we will notify you regarding the status of the refund.

Where a statutory withdrawal applies, refunds will be made in accordance with the time limits and requirements imposed by applicable law.

For eligible voluntary returns, approved refunds are generally processed within 5–10 business days after the returned product has been received and inspected.

Refunds will normally be issued using the original payment method where technically possible.

For orders paid by Cash on Delivery (COD), we may request reasonable payment details from you so that an approved refund can be transferred to you.

The time required for the refunded amount to appear may vary depending on your bank or payment provider.

9. Refunds Following Statutory Withdrawal

Where you validly exercise your statutory right of withdrawal, we will reimburse payments received from you as required by applicable law, including eligible standard delivery costs where applicable.

As opmxd.shop currently offers free shipping, no standard outbound shipping charge is normally collected from the customer.

We may withhold reimbursement until we have received the goods back or until you provide evidence that you have returned the goods, whichever occurs first, where permitted by applicable law.

You may be responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

10. Exchanges

If you wish to exchange a product, please contact support@opmxd.shop.

The availability of an exchange depends on the product and current stock.

Where an exchange is not available, you may return an eligible product in accordance with this policy and place a new order separately.

Your statutory rights remain unaffected.

11. Order Cancellation

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at support@opmxd.shop.

We will attempt to accommodate the cancellation request. However, if the order has already entered the shipping process, cancellation before delivery may no longer be possible.

This does not affect any statutory right of withdrawal that may apply after delivery.

12. Free Shipping and Cash on Delivery

We currently offer free standard shipping for eligible orders and Cash on Delivery (COD) where this payment option is available.

The actual delivery and payment options available for a particular order are displayed during checkout and may depend on the destination and other order details.

13. Statutory Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict or replace any mandatory rights that consumers have under applicable law.

For consumers in Germany and Austria, applicable statutory rights concerning withdrawal, defective goods and legal conformity remain unaffected by our voluntary return policy.

If any provision of this policy conflicts with mandatory consumer protection law, the applicable mandatory legal provisions will prevail.

14. Contact Us

If you have any questions regarding returns, withdrawals or refunds, please contact us:

PINK DIGITAL LIMITED
Company Registration Number: 8325064
Address: 33 Teal Crescent, Beach Haven, 0626, New Zealand
Email: support@opmxd.shop
Telephone: +64 21 440 592
Website: opmxd.shop