Shipping and Delivery Policy

Last updated: September 22, 2026

This Shipping and Delivery Policy explains the shipping and delivery arrangements applicable to orders placed through opmxd.shop.

The online store is operated by PINK DIGITAL LIMITED.

1. Company Information

PINK DIGITAL LIMITED
Company Registration Number: 8325064
Registered Address: 33 Teal Crescent, Beach Haven, 0626, New Zealand
Email: support@opmxd.shop
Telephone: +64 21 440 592
Website: opmxd.shop

2. Delivery Availability

We currently provide delivery to Germany and Austria, subject to the availability of delivery services for the relevant destination and order.

The delivery destinations available for a particular order are determined by the options displayed during checkout.

Please enter your complete delivery address during checkout to confirm whether delivery is currently available to your location.

Delivery availability may change from time to time depending on operational and logistics requirements.

3. Free Shipping

We currently offer free standard shipping for eligible orders delivered to Germany and Austria.

Where free shipping applies, no standard shipping fee will be charged.

Any applicable charges or alternative delivery options, if available, will be clearly displayed during checkout before the order is completed.

Customers will not be charged undisclosed shipping fees.

4. Order Processing Time

Orders are generally processed within 1–2 business days after they have been successfully placed.

For the purposes of this policy, business days are generally Monday through Friday, excluding applicable public holidays.

Orders placed on weekends or public holidays may begin processing on the next applicable business day.

Processing time refers to the time required to prepare an order for dispatch and is separate from transportation and delivery time.

5. Estimated Delivery Time

After an order has been processed and dispatched, standard delivery to Germany and Austria generally takes approximately:

5–7 business days

The total estimated delivery time is therefore generally:

1–2 business days for order processing + approximately 5–7 business days for delivery after dispatch.

Delivery times are estimates and may occasionally vary due to the destination, carrier operations, public holidays, weather conditions, customs procedures where applicable, or other circumstances outside our reasonable control.

Unless a specific binding delivery date has been expressly agreed, estimated delivery times should not be interpreted as guaranteed delivery dates.

6. Order Confirmation

After successfully placing an order, you may receive an order confirmation using the contact information provided during checkout.

Please review your order information carefully.

If you notice an error in your name, delivery address, telephone number or other order information, please contact us as soon as possible at:

support@opmxd.shop

We will make reasonable efforts to update the information before dispatch, but changes may not be possible once an order has entered the shipping process.

7. Order Tracking

Where tracking information is available for your shipment, it may be provided after the order has been dispatched.

Please note that tracking information may require some time to become active after the parcel has been handed over to the carrier.

If you have questions about the status of your order, please contact us at support@opmxd.shop and provide your order number.

8. Cash on Delivery

We offer Cash on Delivery (COD) where this payment method is available for the relevant destination and order.

If Cash on Delivery is available for your purchase, it will be displayed as a payment option during checkout.

Customers should follow the payment instructions provided during checkout or by the applicable delivery provider.

The payment and delivery options actually displayed during checkout will apply to the relevant order.

9. Delivery Address

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please ensure that your:

• Full name;

• Street address;

• House or apartment number;

• Postal code;

• City;

• Country; and

• Telephone number

are entered correctly.

Incorrect or incomplete delivery information may result in delays or unsuccessful delivery attempts.

If you discover an error after placing an order, please contact us as soon as possible at support@opmxd.shop.

10. Delivery Attempts

Depending on the carrier and destination, one or more delivery attempts may be made.

If delivery cannot be completed, the carrier may provide further instructions, arrange another delivery attempt, or make the parcel available according to the carrier's applicable procedures.

Customers should follow any delivery notifications or instructions provided by the carrier.

11. Delayed Deliveries

Occasionally, deliveries may take longer than the estimated delivery time due to circumstances such as:

• High shipping volumes;

• Carrier disruptions;

• Severe weather;

• Public holidays;

• Incorrect or incomplete delivery information;

• Customs or border procedures where applicable; or

• Other circumstances outside our reasonable control.

If your order has not arrived within the expected timeframe, please contact us at support@opmxd.shop.

We will review the available shipment information and assist you with the delivery issue.

Nothing in this section limits any mandatory consumer rights available under applicable law concerning delayed delivery.

12. Lost Packages

If you believe that your parcel has been lost during transportation, please contact us at:

support@opmxd.shop

Please include your order number and relevant delivery information.

We will review the shipment information and, where appropriate, contact the relevant delivery provider.

Where we are responsible for arranging transportation, we will handle lost shipments in accordance with applicable consumer protection law.

13. Damaged Packages

Please inspect your order after delivery.

If the product arrives damaged or appears to have been damaged during transportation, please contact us as soon as reasonably possible at:

support@opmxd.shop

Please provide:

• Your order number;

• A description of the problem; and

• Photographs of the product and packaging where reasonably possible.

We will review the issue and provide an appropriate solution in accordance with applicable consumer protection law.

Your statutory rights concerning damaged or non-conforming goods remain unaffected.

14. Undeliverable or Returned Packages

A shipment may be returned to us if delivery cannot be completed due to circumstances such as:

• An incorrect or incomplete address;

• Repeated unsuccessful delivery attempts;

• Failure to follow carrier collection instructions; or

• Other delivery-related circumstances.

If a parcel is returned as undeliverable, please contact support@opmxd.shop so that we can review the available options.

15. Delivery Responsibility and Risk

Where we arrange the delivery of your order using a carrier selected by us, responsibility for the goods during transportation remains with us until the goods are delivered to you or to a third party designated by you, other than the carrier, in accordance with applicable law.

This does not affect any mandatory consumer rights available to you.

16. Delivery Time Required by Law

Unless a different delivery period has been expressly agreed with you, goods will be delivered without undue delay and within the period required by applicable consumer protection law.

If an order is not delivered within the agreed period or within the legally applicable delivery period, you may have the right to request delivery within an additional reasonable period.

If delivery is still not completed within that additional period, you may have the right to terminate the contract in accordance with applicable law.

Where delivery by a specific date is essential and the applicable legal requirements are satisfied, additional consumer rights may apply.

17. Customs, Duties and Import Procedures

Orders may be subject to customs or import procedures depending on the origin of the shipment, destination and applicable regulations.

Where any additional mandatory charge is payable by the customer, information concerning such charges will be provided where required by applicable law.

Customers will not be intentionally charged undisclosed shipping fees by opmxd.shop.

18. Changes to This Policy

We may update this Shipping and Delivery Policy from time to time to reflect changes in our shipping arrangements, delivery services, business operations or applicable legal requirements.

The latest version will be published on this Website with the updated revision date.

Changes will not reduce any mandatory rights applicable to orders already placed.

19. Consumer Rights

Nothing in this Shipping and Delivery Policy is intended to exclude, restrict or replace mandatory consumer rights available under applicable law.

For customers in Germany and Austria, applicable statutory consumer protection rights concerning delivery, damaged goods, non-delivery and contractual conformity remain unaffected.

20. Contact Us

If you have questions about shipping, delivery or the status of your order, please contact:

PINK DIGITAL LIMITED
Company Registration Number: 8325064
Registered Address: 33 Teal Crescent, Beach Haven, 0626, New Zealand
Email: support@opmxd.shop
Telephone: +64 21 440 592
Website: opmxd.shop